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Installation Troubleshooting

If youre having trouble installing FREQ-2 with your Native Access App, please make sure your Native Access app is up to date and follow these steps below:

1. Enter the serial code provided in your confirmation email.

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2. Refresh your libraries using the button in the top-right corner of Native Access.

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3. Locate FREQ-2 in your library list and click Install.

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If you're still having trouble, please reach out to Native Instruments support https://support.native-instruments.com/hc/en-us

FL Studio Troubleshooting

Some FL Studio users may experience crashes when using the Randomizer function. To minimize this issue, please try the steps below. Note: this appears to be an FL Studio-related issue, and we recommend contacting their support team if the problem continues.

Fix 1:

  1. Open Kontakt

  2. Go to Plugin Options

  3. Under the Troubleshooting section, enable:

    • Use fixed size buffers

    • Process maximum size buffers

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If you're using a 12th gen intel processors or later, disable efficiency cores in your BIOS.

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